Terms & Conditions

 

  1. Cancellations will be fully refundable up to 60 days prior to departure dates minus booking fees and a $75 registration fee. A 50% fee applies to cancellations made between 59-30 days prior to departure dates. A 100% fee applies to no shows and cancellations made within 30 days or less from departure dates.

  2. Twofiveo Tour Co. reserves the right to cancel trips at any time for reasons including but not limited to lack of participants, weather or illness. In the event of a cancellation by Twofiveo Tour Co. , all participants payment will be refunded up to 100% based on portion of trip completed.

  3. Participants who are deemed by Twofiveo Tour Co. to compromise the safety or enjoyment of others or be in violation of campsite rules will be removed from the tour without a refund. Twofiveo Tour Co. takes no responsibility for guests once removed from a tour. 

  4. Activities such as surf lessons, whale watching, etc. operate independently to Twofiveo Tour Co. and tend to book out in advance during the summer months. Twofiveo Tour Co. is not responsible for the availability of such activities. We strongly advise guests book activities in advance to avoid disappointment. 

  5. The nature of our camping tours are associated with an element of risk. We strongly recommend guests purchase medical insurance.

  6. Twofiveo Tour Co. is not liable for any injury to guests. All guests will be required to agree to the terms and conditions set out by Twofiveo Tour Co. and sign this waiver upon the start of the tour.

  7. Any damaged equipment (beyond wear and tear) or fees incurred by guests will be the financial responsibility of said guests.

  8. Twofiveo Tour Co. is not responsible for lost, damaged or stolen property. 

  9. Twofiveo Tour Co. is not responsible for guests that leave the tour at any time. If a guest goes missing from a tour or fail to return to the group at a said time the tour may continue on. It will be the responsibility of the guest to return to the tour. 

Privacy Policy

What information do we collect?

Personally identifiable information is collected through our online booking software, FareHarbour, from you when you register on our site, place a reservation order, subscribe to our newsletter, respond to a survey, fill out a form or input data on our site in any way.

When booking reservations through or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, gender, hotel information, or other information. You may, however, visit and browse our site and offering and not enter any of your personally identifiable information.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions (In addition to processing your bookings, the email address you provide during booking processing may be used to send you information and updates pertaining to your reservation, in addition to receiving occasional company news, updates, related product or service information.

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails

We also may collect and store information about you that we receive from other sources to, among other things, enable us to verify, update and correct the information contained in our databases, prevent fraud, provide services to our other clients, and to better customize your experience on our site.

Note: If at any time you would like to unsubscribe from receiving future marketing emails, please contact info@twofiveotourco.com.

 

For EU citizens, the GDPR states that you have the following rights regarding your personal information:

 

  1. The right to be informed

  2. The right of access

  3. The right to rectification

  4. The right to erasure

  5. The right to restrict processing

  6. The right to data portability

  7. The right to object

  8. Rights related to automated decision making and profiling

If you have any concerns are requests about the personal information you provide please contact us.

 

How do we protect your information?

We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information

Do we use cookies and interest-based advertising?

Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, market our services, and compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use any personally identifiable information collected on our behalf except to help us conduct, improve or market our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still reserve a booking over the telephone by contacting the company’s customer service number directly. Your browser or device may include “Do Not Track” functionality. Our booking software, FareHarbor’s, information collection and disclosure practices and the choices we provide, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

 

We allow third-party advertising companies to collect certain information when you visit our site. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you (i.e. interest-based advertising). They may also use persistent identifiers to anonymously track your Internet usage over time and across other websites in their networks beyond our site. To learn more about interest-based advertising or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at http://aboutads.info and Networking Advertising Initiative at http://networkadvertising.org/choices. Google, as a third-party vendor, also uses cookies to serve ads. Google’s use of the DART cookie enables it to serve ads based on your visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Do we disclose any information to outside parties?

We may provide your information to the third-party companies in order to book activities such as, but not limited to, whale watching and surf lessons. Information will only be provided upon request by the individual to book this type of third-party activity.

We share information about your reservation and also may include information about how you use and interact with our site, such as your reservation history, which activities you like or are recommended for you, and other information. In some cases, we may provide these third-party companies with analytics and other information about your interaction with our service via their website. Please note that this Privacy Policy does not apply to those third-party companies and Twofiveo Tour Company is not responsible for how they use, maintain or disclose your information.

We also may use third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site’s policies, or protect our or others rights, property, or safety in anyway legally or most appropriate to the situation at our sole discretion.

We may share your personal information with our business partners or co-marketers from time to time. Although our treatment of your personal information is governed by this Privacy Policy, the third party’s treatment of your information will be governed by their privacy policy. Non-personally identifiable or aggregated information may also be provided to other parties for marketing, advertising, or other uses.

Use of Stripe

Information about our use of Stripe for payment services can be found here.

Your Consent

By using our site, you consent to our Privacy Policy and Terms of Use.

Changes to our Privacy Policy

We reserve the right to modify or amend the terms of this Privacy Policy from time to time. Your continued use of our sites or services following the posting of changes will mean you accept the new Privacy Policy as modified. If we decide to change our Privacy Policy, we will post those changes on this page and they will be effective immediately.

This policy was last modified on July 20, 2019.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Twofiveo Tour Company
https://twofiveotourco.com
5886 Brier Avenue, Duncan, BC Canada
info@twofiveotourco.com
(877) 742-8922

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© 2018 by Twofiveo Tour Company

email: info@twofiveotourco.com

phone: (250) 900-1914

   toll free: +1 (877) 742-8922

Twofiveo Tour Company

Duncan, BC

Canada

Proud to be an inclusive company

Licence #78667